(AGI) - Rome, July 17 - Part of a conciliation protocol
Eni and consumer associations in disputes in the gas sector. L '
CEO of Eni, Paolo Scaroni, presented at the top
consumer associations belonging to the National Council
consumer users (CNCU) the 'Protocol
experimental online joint reconciliation' of the energy group. The Protocol represents
reconciliation, said a note, "a fundamental relationship
collaboration undertaken by Eni and consumer associations and '
consequence of the will' of the company to acquire a quick, simple and innovative
resolving disputes with consumers
in the gas sector. " The customer, with the support of associations
adhere to the protocol, you may 'activate online through the website Eni
the conciliation procedures particularly for those disputes that relate to the rescheduling of
invoices outside of cases already '
provided by resolution 229/01 the Authority' for energy consumption and the reconstruction of
carried out Following block of the meter or meter
unreadable. The text of the Protocol, the procedure works, it will be '
brought to the attention of the groups and finalized in September. The trial will last
'12 months and will involve' the Veneto Region. The
promote a model of reconciliation advanced confirmation
concludes the note, once again Eni's attention to customer needs
and lays the groundwork for the development of increasingly 'caught between business,
customers and stakeholders. (AGI)
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